General Terms and Conditions (GTC) of Ramp Air GmbH

As of August 13, 2026

1. Provider and Scope

These General Terms and Conditions apply to contracts concluded via the online shop at https://rampair.bike between the

Ramp Air GmbH
Applesberg 38
5231 Äpfelberg
Austria
Phone: +43 7742 30160
Email: info@rampair.bike
Company registration number: FN 674386w
VAT number: ATU83080416
Headquarters: Schalchen
Commercial Court: Regional Court Ried im Innkreis

(hereinafter „Ramp Air“) and its customers.
Customer is any natural or legal person who concludes a contract with Ramp Air. A consumer is a natural person who concludes a transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity. An entrepreneur is any person who, upon concluding the contract, acts in the exercise of their commercial or independent professional activity.
Conflicting terms and conditions of a business customer shall only apply if Ramp Air has expressly agreed to their validity in text form.
The version of these Terms and Conditions valid at the time the order is placed shall apply. The Terms and Conditions can be viewed, saved, and printed in the online shop.

2. Product Offering and Conclusion of the Contract

The display of the products in the online shop does not constitute a legally binding offer to contract, but rather an invitation to the customer to place an order.
The customer places the desired goods into the shopping cart, enters their order and payment details, and can check and correct all entries before submitting. By clicking the order button, which is clearly marked as creating a payment obligation, the customer submits a binding offer to conclude a purchase agreement.
The automatic confirmation of receipt of the order merely documents that the order has been received by Ramp Air. A contract is only concluded when Ramp Air expressly accepts the order, sends a shipping confirmation, or ships the goods. In the case of immediately executed online payments, the payment confirmation may also constitute acceptance of the contract, provided this is clearly stated in the confirmation.
If Ramp Air cannot accept an order, the customer will be informed without delay. Payments already made will be refunded without undue delay.
The language of the contract is German. Insofar as the shop is offered completely in another language, the contract may also be concluded in that language.
The order data is stored in accordance with statutory retention requirements. The customer will receive the order data and these Terms and Conditions on a durable medium, in particular by email or as an email attachment. Customers with a customer account can view their orders there, provided this function is offered.

3. Prices, Shipping Costs, and Payment

For consumers, the final prices stated in the shop include statutory VAT. For businesses, prices can be shown—provided they are clearly marked in the shop—as net plus statutory VAT.
Additional shipping costs will be displayed to the customer before the order is placed. For deliveries to countries outside the European Union, import duties, customs duties, taxes, or fees may apply. These are not charged by Ramp Air and are to be borne by the customer.
The payment methods displayed at checkout are available. Depending on the selected payment method, payment processing may be carried out via an external payment service provider, whose additional terms may apply.
Unless otherwise stated in the checkout or on the invoice, the purchase price is due immediately upon conclusion of the contract.
In the event of late payment, statutory default interest shall apply. Ramp Air may claim compensation for necessary and appropriate dunning and collection costs, to the extent that these are legally permissible.
Against consumers, offsetting claims by Ramp Air is permissible if the counterclaim is legally connected to the customer's liability, has been established by a court, has been acknowledged by Ramp Air, or Ramp Air is insolvent. Businesses may only offset with undisputed, acknowledged, or legally established claims.

4. Delivery, Delivery Time and Passing of Risk

Delivery is made to the countries available for selection in the checkout and to the delivery address specified by the customer. The respective available shipping methods, shipping costs, and delivery times are displayed before the order is placed.
Unless otherwise agreed, specified delivery times begin with the conclusion of the contract; in the case of an agreed advance payment, upon receipt of the payment.
If an ordered product is permanently unavailable for reasons beyond Ramp Air's control, Ramp Air may withdraw from the contract. The prerequisite is that Ramp Air has concluded a specific sourcing transaction and has not been supplied by the supplier through no fault of its own. The customer will be informed immediately; payments already made will be refunded. The customer's statutory claims remain unaffected.
Partial deliveries are permissible if they are reasonable for the customer. Additional shipping costs will not be charged to the customer unless they have been expressly agreed upon in advance.
For consumers, the risk of accidental loss or damage of the goods does not pass to the consumer until the goods are handed over to the consumer or to a third party designated by them who is not the carrier. If the consumer commissions a carrier that Ramp Air has not offered, the risk passes upon handover to this carrier. In dealings with businesses, the risk passes upon handover of the goods to the carrier.
Consumers are requested to report any noticeable transport damage to Ramp Air and the delivery service as soon as possible. Failure to make this notification does not restrict statutory warranty rights.

5. Retention of title

The goods remain the property of Ramp Air GmbH until payment has been received in full.
Entrepreneurs are authorized to resell goods subject to retention of title in the ordinary course of business. They hereby assign to Ramp Air the claims arising therefrom up to the amount of the outstanding claims. Ramp Air accepts this assignment. Ramp Air may demand the collection of the claim if the entrepreneur fails to properly fulfill their payment obligations.

6. Right of withdrawal for consumers

Cancellation Policy

Right of withdrawal

Consumers have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which the consumer or a third party designated by them, who is not the carrier, has taken possession of the goods. In the case of a single order for multiple goods that are delivered separately, the period begins upon receipt of the last goods delivered. In the case of delivery of goods in several partial shipments or pieces, it begins upon receipt of the last partial shipment or piece.

To exercise the right of withdrawal, the consumer must notify Ramp Air of their decision by means of a clear statement, such as a letter or email:

Ramp Air GmbH
Applesberg 38
5231 Äpfelberg
Austria
Email: info@rampair.bike
Phone: +43 7742 30160

The withdrawal can also be made directly via the online withdrawal function at https://rampair.bike/widerruf/ be explained. Ramp Air will immediately confirm receipt of a withdrawal declared via the website by e-mail or on another durable medium.

The consumer may also use the sample withdrawal form provided below, which is not mandatory. To meet the deadline, it is sufficient to send the declaration before the withdrawal period expires.

Consequences of the resignation

If the consumer withdraws from this contract, Ramp Air shall reimburse all payments received from them, including the costs of the cheapest standard delivery offered by Ramp Air, without undue delay and at the latest within fourteen days from receipt of the notice of withdrawal. The original costs of the cheapest standard delivery must be refunded due to legal requirements. Additional costs incurred by choosing a delivery method other than the cheapest standard delivery will not be refunded.

For the refund, Ramp Air will use the same payment method that was used for the initial transaction, unless expressly agreed otherwise. In any event, the consumer will not incur any fees as a result of the reimbursement.

Ramp Air may withhold the refund until Ramp Air has received the goods back or the consumer has provided proof of having sent the goods back, whichever is earlier.

The consumer must return or hand over the goods to the address stated above without undue delay and at the latest within fourteen days from the date of submitting the declaration of withdrawal. The deadline is met if the goods are dispatched before the fourteen-day period has expired.

The consumer bears the direct costs of returning the goods to Ramp Air. Ramp Air does not provide a free return label and does not cover these return shipping costs.

The consumer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply, in particular, to goods that are manufactured according to customer specifications or are clearly tailored to personal requirements. Merely a price reduction, a promotion, a clearance sale, or the selection of a mass-produced product variant does not exclude the right of withdrawal.

Entrepreneurs have no statutory right of withdrawal under the Distance and Off-Premises Transactions Act.

Sample cancellation form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

To: Ramp Air GmbH, Äpfelberg 38, 5231 Äpfelberg, Austria, info@rampair.bike

Hereby, I/we () of the one(s) by me/us () concluded contract for the purchase of the following goods (*):

Ordered on () / received on (): __________________________________

Name of the consumer(s): _______________________________________

Address of the consumer(s): __________________________________

Signature of the consumer(s) (only if notification is on paper):

Date: ______________________

(*) Delete where inapplicable.

7. Warranty and Guarantee

Mandatory statutory warranty provisions apply to consumers, in particular the Consumer Warranty Act. The warranty period for goods is generally two years from delivery. If a defect becomes apparent within one year of delivery, it is generally presumed to have already existed at the time of delivery, provided this presumption is compatible with the nature of the goods or the defect.
Under the statutory conditions, consumers may initially demand repair or replacement. Price reduction or contract cancellation are available in accordance with statutory provisions.
For business operators, the warranty period is twelve months from delivery. Business operators must inspect the goods immediately upon delivery and report any discernible defects in writing without delay. Section 377 of the Austrian Commercial Code (UGB) applies.
Warranty claims apply to defects that were present at the time of delivery. In particular, there is no defect in the event of normal wear and tear or damage caused after delivery by improper assembly, use contrary to the product and safety instructions, impermissible operating pressure, lack of maintenance, a fall, an accident, or unauthorized modification. Statutory rights remain unaffected if faulty assembly instructions provided by Ramp Air caused the damage.
A voluntary manufacturer's warranty only exists if it is expressly promised with the product or in a separate warranty statement. It does not restrict statutory warranty rights.

8. Product safety, compatibility, and assembly

RampAir components are exclusively intended for the suspension fork models, model years, travel distances, and versions expressly designated as compatible in each case. The customer must observe the compatibility information and the installation, pressure, and safety instructions enclosed with the product prior to installation and use.
Assembly, filling, adjustment, maintenance, and disassembly may only be performed in accordance with the current manual and using suitable tools. If the customer is not qualified to perform work on pressurized suspension components, the work must be carried out by a suitable specialist workshop.
The pressure limits specified in the manual and product labeling must not be exceeded. Before every ride, the bicycle, including the modified suspension components, must be checked for proper condition and safe operation.
These obligations do not restrict mandatory claims arising from warranty, damages, or product liability.

9. Liability

Ramp Air is liable in accordance with statutory provisions for damages caused intentionally or by gross negligence, for personal injury, and in accordance with the Product Liability Act.
In the event of slight negligence, Ramp Air is liable to consumers in accordance with statutory provisions. Mandatory consumer rights are not restricted by these General Terms and Conditions.
Liability for slight negligence—with the exception of personal injury and mandatory statutory liability—is excluded with respect to entrepreneurs. In cases of gross negligence, liability towards entrepreneurs is limited to the typically foreseeable damage. Compensation for lost profit and mere consequential damages is excluded with respect to entrepreneurs, to the extent permitted by law.
Ramp Air is not liable for damage caused exclusively by demonstrably improper installation or use occurring after handover, disregard of safety and pressure specifications, unauthorized modifications, or use with incompatible components. This does not apply if defective instructions or another breach of duty by Ramp Air was the cause.

10. Applicable Law, Jurisdiction and Dispute Resolution

Austrian law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. With respect to consumers, this choice of law only applies to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of their country of habitual residence.
For consumers, the statutory jurisdictions shall apply. For disputes with entrepreneurs, the exclusive jurisdiction of the court with subject-matter jurisdiction at the registered office of Ramp Air GmbH is agreed, to the extent permitted by law.
Ramp Air is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board. The statutory information obligations in the specific case of dispute remain unaffected.

11. Final Provisions

Individual agreements take precedence over these General Terms and Conditions.
If individual provisions of these General Terms and Conditions are or become invalid, the remainder of the contract shall remain valid. The statutory provisions shall replace the invalid provision. In dealings with entrepreneurs, an effective provision that comes closest to the economic purpose of the invalid provision shall be deemed agreed as a supplement, to the extent legally permissible.